Today marked the end of an era at the North Shore Country Day School. After 12 years of faithful service, our help desk manager, Lori Brennan spent her last day at North Shore. A help desk manager is the first person that a user in crisis first contacts, whether it is a kindergartener trying to print their first masterpiece or seasoned faculty member whose hard drive crashed during the middle of writing report cards. To the user in crisis, their problem is always the most important issue that needs to be dealt with right away. One of Lori’s strengths that […]